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It's that Quicken Cloud crap that's been hanging around for possibly years that is messing up a lot of Quicken users data, renaming payees and categories, randomly deleting transactions and even deleting complete accounts.Īnd you have no choice. That Quicken Cloud data contains your subscription ID info, your EWC passwords and now your EWC transactions ready to download. Also, your EWC transactions are downloaded to Quicken's servers.which also happens to store your Quicken Cloud data.
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All your EWC passwords are no longer stored in your Password Vault and are instead stored on Quicken's servers.
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However, the download methodology itself changed.Īlso, Express Web Connect has changed completely. Direct Connect still connects directly to the financial institution, so no financial data is stored on Quicken's (Intuit's) servers. Like I said, Express Web Connect and Direct Connect changed their download methodology over the past three updates. Over the years I've tried some of the alternatives like Moneydance but was always disappointed because the sync process was always more cumbersome and wasn't the click and go that Quicken offers, and one guy trying to convince one financial institution, let alone a dozen, to support a no-name app is impossible. I was a long-time die hard MS Money user and was sad when they got out of the personal finance game, because that left Quicken as the de facto solution, and when you don't have competition. I never was a fan of the mobile app, and don't trust them with my data any more than I need to. I'm fine with categorizing the recent transactions but don't want to go through and do the older ones. QDF file open (and print the most recent few weeks of transactions), then put the 2 week old QDF back in and see if it's happy. I'm going to disable that while I have my corrupted. Sync to Mobile was/is enabled, but none of my accounts are selected for sync. I restored a backup from last week and observed the problem was still there, so I pulled a backup from 2 weeks ago and all of the affected transactions are correct, so maybe it was a botched sync in the last couple of weeks. The Payee names were reset to however my credit union records them and categorization was gone. Looks like the affected transactions were from ~ 8/22 - 11/18. Somehow Quicken has messed things up really badly with their new Cloud server process to store and download transactions.įive years or so and Quicken STILL can't get their Cloud service and mobile apps to actually work well. You should also log out of your mobile app and then log back in to reset the data file from there. Then re-open your Quicken active data file, where you now can delete your TEST Cloud file and then sync to mobile. From there, you can delete the Cloud file for your active data file. If you dare to use the mobile app, then you'll need to create a brand new TEST file. That should get you up and running again. The recommended advice is to make sure that you have Sync to Mobile turned OFF in the Preferences settings. Users have found the same situation as you.transactions re-categorized, transactions deleted or even entire accounts with their transactions deleted. This has really messed things up quite horribly. These now reside on the Quicken Cloud (ie THEIR server) instead of Intuit's server.

Note that 2 year subscriptions are only available from third-party retailers such as Amazon, Staples and Office Depot.Apparently, Quicken Inc has changed their download method for Express Web Connect accounts.
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Quicken for Mac is now subscription only – you can’t just make a one-off purchase anymore, you have to make an annual or bi-annual commitment to it. Phone support is available from 5:00am PT to 5:00pm PT, Monday through Friday. What is the phone number for quicken support? A support tech will handle your cancellation. Complete the fields on the contact us form.

Please click on this Link to begin the process to cancel your Quicken On Line Backup: Contact Us. Note: Quicken Support is closed today in observance of Good Friday. Or you can scroll down to the bottom of the page at and select the appropriate Support link shown there.

You can log in to your account and call the Support phone number listed there.
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